Pre-order Policy

A key service we provide at Twattle is the ability to pre-order items before they’re available for sale on the store shelves. This allows customers to reserve their purchase on limited usually limited release or popular items.
 

  • Please review all conditions of sale below before proceeding with placing a pre-order.

  • If your order contains both in stock items as well as pre-order items, we will usually hold the entire order until the pre-order item's release date before dispatching.

  • Items marked as available for pre-order will be shipped as soon as stock arrives unless there is a pre-defined release date set by the publisher that we must adhere to.

  • In that instance your items will be shipped to arrive on the release date of the product at the earliest.

  • If multiple products are pre ordered with different release dates your order will be shipped to according to the latest release date of the products in your order and will be subject to all normal shipping terms and condition.

  • Please note the release date provided is just an estimate, we cannot guarantee the exact date as sometimes supply is held up for a range of reasons.

  • Occasionally pre orders can  be impacted due to unforeseen circumstances resulting in a stock shortage or reduced allocation to Twattle. If this happens we will inform you and provide a full refund or the option to hold the pre order until additional stock is delivered.

  • Cut off for pre-orders where there is a release date will be 5 days, orders place after this time will still be fulfilled subject to stock availability, if stock is exhausted we will inform you and provide a full refund or the option to hold the pre order until additional stock is delivered.

Personal Shopping & Special Orders Service

​Twattle's commitment to customer service comes to the forefront with our free personal shopping and special order service. 

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As a small business we are constantly looking to grow our range and we recognise we may not always display on the website items you are looking for. 

 

Our personal shopping  and special order service overcomes this issue by ensuring you can get all of the items you want and need here at Twattle. 

Simply contact us with your requirements and we will provide an obligation free quote on the delivery of any order for any collectible , toy or children's related product.  

 

  • In addition to contacting us special order products can be found and purchased online or via our personal shopping service at your request.

  • Delivery times on special orders vary.

  • Customers are encouraged to contact us  prior to ordering if they require an item by a certain date.

  • Once ordered, customer service will contact you to confirm availability and delivery of your item.

  • Placing a special order does not guarantee fulfilment on rare occasions Twattle may be unable to source the required product due to stock outs or other supply related issues.

  • In the event your special order cannot be fulfilled a full refund is payable. 

Daily Deals

Daily Deals is a limited sales event we provide at Twattle  from time to time giving customers the ability to order items at a special sale price.  Sign up for our newsletter to be the first to know about daily deals, special events and new products! 

  • All Daily Deals are subject to availability, usually limited and expected to sell out.

  • Placing an order makes you eligible to receive the advertised item at a special price.

  • Placing an order does not guarantee fulfilment and on rare occasions Twattle may be unable to source the required product due to stock outs or other supply related issues.

  • In the event you order cannot be fulfilled a full refund is payable. 

  • Delivery times on daily deals vary.

  • Customers are encouraged to contact us  prior to ordering if they require an item by a certain date.

If you have any questions or concerns please contact us.

 
 
 

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A.B.N 35 642 548 650

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© 2020 Twattle Pty Ltd

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Po Box 379

Lilydale VIC 3140

Australia